Cancellation, Refund and Service Policy
VK Home Appliances aims to provide clear information about appointment cancellations, service charges, repairs, installations, maintenance, cleaning services, and refund requests.
Service charges and applicable cancellation or refund terms may depend on the work requested, the stage of service, any parts purchased, and the circumstances of the individual service request.
Customers may request cancellation or rescheduling of a service appointment by contacting us through phone, email, WhatsApp, or another available communication channel.
Customers should contact us as early as possible if they need to cancel or reschedule an appointment.
If a technician has already been dispatched or has arrived at the service location, an applicable inspection, visiting, or cancellation charge may apply where such a charge has been communicated to the customer.
An inspection or visiting charge may apply when a technician visits the service location to assess an appliance or diagnose a reported issue.
Where applicable, the customer will be informed of the relevant charge before or during the service process.
Once an inspection or service visit has been completed, the applicable visiting or inspection charge is generally non-refundable because the service has already been performed.
Applicable service charges should be communicated to the customer before work begins whenever reasonably possible.
Customers may decide whether to proceed with the proposed work after receiving the relevant service information and applicable charges.
Charges for services that have been approved by the customer and completed are generally non-refundable, subject to applicable law and any specific service commitment communicated to the customer.
If a replacement part or component is specifically purchased or ordered for a customer's appliance, the applicable amount may be non-refundable once the part has been purchased, supplied, or installed, subject to the circumstances of the order and any applicable legal rights.
Customers may contact us for clarification regarding a particular part or component before it is ordered whenever reasonably possible.
Refund requests are reviewed based on the individual service circumstances, payment status, work already performed, parts purchased, and applicable terms.
If a refund is approved, the refund amount and processing method will be communicated to the customer.
Refunds, where applicable, will generally be made using the original payment method whenever reasonably possible.
Where a refund has been approved, we generally aim to initiate the refund within 7 to 14 business days.
The time required for the refunded amount to appear in the customer's account may vary depending on the payment provider, bank, card issuer, or other financial institution.
If you have a concern regarding a completed service, please contact us as soon as reasonably possible with details of the service request.
We will review the concern and, where appropriate, explain the available options based on the circumstances of the service.
We may update this Refund & Cancellation Policy from time to time. Any updated version will be published on this page.
For appointment cancellations, rescheduling requests, refund inquiries, or questions about this policy, please contact us:
VK Home Appliances
D.No.32-16-1374,
3rd Line, Srinagar Colony,
Donka Road,
Guntur - 522002,
Andhra Pradesh, India
Phone:
+91 7981733805
Email:
homevkservices@gmail.com
Service Area: Guntur and nearby areas
Last Updated: June 2026
VK Home Appliances is an independent appliance repair, installation, maintenance, and cleaning service provider serving Guntur and nearby areas.
VK Home Appliances is not affiliated with, endorsed by, sponsored by, or authorized by any appliance manufacturer unless explicitly stated on this website.
Brand names, product names, logos, and trademarks mentioned on this website belong to their respective owners and are used only where necessary for identification or informational purposes.